Can I Please Speak to an Actual Person Please?

Interesting Infographic published by Harvard Business School.

At the end of the day as much as we all need and want to see technology at the forefront of our business it still comes back to the point that customers (humans) still need to interact with other humans.

Interesting view.
Comments welcome as always.
Researchers Michelle A. Shell and Ryan W. Buell.
speak-to-an-actual-person-680sv3
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