On average their are in excess of .8million incidents per annum leading to 14million minutes of delay to franchised passenger Rail services in the UK.
Infrastructure faults come high on the list but equally so do Weather and Signalling- Communication to Passengers of incidents is highlighted as a key concern. Planning and re-plan is crucial to ensure minimal risk and delay.
A formidable challenge that can impact the Rail Franchise Operators profit at every point of the Journey. Rail operational factors are not always attributable or within the Rail Franchise Operator’s control.
Factors that cause major disruption and impact both from a customer experience perspective and a financial perspective are;
– Weather Impact of Rail delays due to unavoidable weather changes
– Mechanical issues Aging rolling stock lead to increased mechanical issues
– Train Utilisation Operational delays can impact network utilisation
– Station/network Congestion Re routing of trains, station delays…
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