Customer Retention – poor relation to customer aquisition who really cares?

As Marketers – we should care!

As we know disgruntled customers will be the worst advocate for your Company or Service. Ultimately the cost to service will be higher than satisfied customers.

5 Reasons why Customers Leave A Company:

1. They receive bad treatment.

2. They are dissatisfied with the products and service offered.

3. They have chosen to go to the competition.

4. They have sought an alternative product or service.

5. They have moved away and nobody has thought to track them or contact them.

Interesting infographic below;

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